Refund policy

At Vinaayak Homes, every product is crafted and packed with utmost care. Therefore we do not accept returns or exchanges once an order has been delivered.

However, in the rare case that you receive a damaged, defective, or incorrect item, we will be happy to help.

Eligibility for Exchange / Store Credit

- Exchanges or store credit are only applicable in cases of manufacturing defects or transit damage.

- The issue must be reported within 2 days of receiving your order.

- Kindly share clear photographs of the defect or damage as soon as you open the packaging.

Resolution Options

- If the same product is available, we will arrange an exchange for a fresh piece.

- If the product is out of stock, we will issue a store credit for the product value, redeemable on your next purchase.

How to Raise a Request

To report an issue or initiate an exchange/store credit:
📞 Call or WhatsApp: +91 9811081481
📧 Email: vinaayakhomes@gmail.com

Please include your order number, photos of the damaged/defective product, and a brief description of the issue. Our team will review and respond within 48 working hours.